Dear Consumer,

Consumer relationship management in Hindustan Unilever ltd., is regarding as the key parameter in building the brand . It also serves for us the key mission of bonding and understanding the consumer better continuously.

Over the years we at HUL have invested, and carefully nurtured this aspect of our business and made it a part of our brand DNA. This is the main ingredient in our quest to add vitality to life, as   we meet everyday needs of pure drinking water with Pureit brand.

Though this consumer centric approach has given us millions of satisfied consumers , and a  leading edge in competitive advantage vis a vis competition we encourage escalations and testimonials from the consumers which will help us to set renewed bench marks in our internal processes.

We promise you that these escalations are taken very seriously and the satisfaction is guaranteed as per the guidelines of our business.

We will respond to your escalations, feedbacks immediately by phone, mail or by visits from our team members to understand and give a solution to your queries.

We also receive several testimonials appreciating our CRM activities and the excellent
Product and selling experiences, we are grateful to such mails as it helps us to further renew our vigour in working for the satisfaction of our consumers,

Thanking you,

Mr. Vikram Surendran
General Manager – India operations
Water division
Vikram.S@Unilever.com