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Product FAQs

A purifier for every requirement

  • What is the capacity of the 'Pureit Advanced 23L' water purifier system?

    The top chamber of 'Pureit Advanced 23L' water purifier has a capacity of 9 litres, and the transparent chamber of Pureit Advanced 23L water purifier has a capacity of 9 litres. This has been designed such that for a typical family, the water has to be filled in the top chamber only once a day. However if more than 9 litres of water is required in a day, you can fill the top chamber as often as necessary and take the corresponding water out of the transparent chamber.

  • How much water can the 'Pureit Advanced 23L' water purifier system purify in one day?

    Every time you fill the top chamber of a 'Pureit Advanced 23L' water purifier with water, all of it will get purified, and will collect in the transparent chamber within a few hours. So you can keep filling the top chamber as often as you need. However, you must ensure that there is one inch of empty space left in the transparent chamber, and that you don't then pour any more water into the top chamber. If you don't do this, or if you forget to withdraw water from the transparent chamber, the system has been designed to overflow from the side. You may repeat as many cycles a day as you require.

  • How long does it take for the water to get purified?

    It depends on the quality of water that is put into 'Pureit Advanced 23L'. Typically 9 litres of water gets purified between 1.5-2 hrs. Cleaning the Carbon Polisher and the Advanced Microfiber Mesh regularly can also improve the flow rate.

  • Will 'Pureit Advanced 23L' remove salts and oils from water?

    Input water may contain many materials which affect the taste of water. Of these, 'Pureit Advanced 23L' removes materials like oil, sand, soil, clay, dirt, decayed animal and plant waste, and harmful pesticide impurities and is therefore likely to improve the taste of water. However, 'Pureit Advanced 23L' does not remove some dissolved salts that may contribute to taste like sodium chloride salt, calcium and magnesium. In fact, 'Pureit Advanced 23L' retains some‘good’ dissolved salts present in drinking water. This may affect the taste of water.

  • Can one pour brackish water into 'Pureit Advanced 23L'?

    Yes, the water will be free of harmful germs, but there may not always be an improvement in taste. However by pouring brackish/sea water into the 'Pureit Advanced 23L', there may be a risk of choking the system, and the ‘Auto Shut-Off ’mechanism may malfunction.

  • Sometimes there is a chlorine-like smell near the 'Germkill Processor', is this a problem?

    No, this is not a problem. You will continue to get absolutely safe, odor free, great tasting and pure drinking water from the transparent chamber.

  • Water purified from Pureit has distinctive taste?

    The first batch of water that gets purified in your new Pureit, or from a new 'Germkill Kit™', should be drained away when it collects in the transparent chamber. This batch of water may have a distinctive taste and needs to be drained out by opening the tap. It should be noted that even though the first batch of water may have a distinctive taste, it is completely safe, even if accidentally ingested. Once you drain away the first batch, you will get pure and great tasting water in subsequent batches.

  • Can there sometimes be particles in the water stored in the Transparent Chamber?

    No. Particles will not escape into the Transparent Chamber through the filtering media. However you have to drain the first cycle that gets collected in the Transparent Chamber.

  • 'Pureit Advanced 23L' didn't fully remove the colour from the input water. Is the water safe to drink?

    Such a situation will normally not happen in 'Pureit Advanced 23L;. All the colloidal clay, insoluble salts of calcium, magnesium, iron etc will be removed by the Microcharged Membrane. Such a situation if happens, suggests that Microcharged Membrane has been damaged. Please call the 'Pureit Advanced 23L' helpline No. 1860 210 1000 for replacement.

  • If my water contained a very large amount of visible dirt and turbidity, can we pour it into the Pureit system?

    We advise that you let the water stand in another container for some time until most of the dirt settles down. Now pour the water into Pureit. This will ensure that the system does not get prematurely choked.

  • Is the plastic of the water purifier safe to use?

    The Pureit system, and the Germkill Kit™ has been made from good quality, food safe, non-toxic engineering plastics. These plastics will also not impart a smell to the water. Similar plastics are used in all high quality refrigerators.

  • How hygienic is the tap?

    The tap will come in repeated contact with hands, bottles and glasses. You need to ensure that as a result of these contacts the tap does not get contaminated with germs. In case you do find that the mouth of the tap has become dirty, clean and disinfect it with a dilute disinfectant such as bleach / hypochlorite (50 ppm available chlorine) solution then discard the first 2 litres of Pureit water that flows through the tap.

  • How does one operate the tap?

    The tap is operated by pushing the handle rightwards and leaving it there for getting "continuous flowing water". If you push the handle leftward the water will flow for as long as you keep pushing the handle. Do not attempt to push the handle forward and backward.

  • Can one shift the 'Pureit Advanced 23L' water purifier from one place to another?

    Yes, this can be done. If you are shifting the purifier from one location inside the home to another, we would advise that you first remove the water from the top chamber, the batching chamber, the transparent chamber, and the Cleansing Collection chamber, only then shift the purifier. If you have to shift the purifier to a location outside your home you also need to ensure that the purifier is properly packed for transportation. Do not use the purifier for getting drinking water while it is being transported. Also, if the device is out of use for more than 3 days, then on starting to use again, throw one cycle of water from transparent chamber.

  • Can one get the water coming out of the Pureit purifier tested for germs?

    Yes, we can arrange to do that for you if you wish. Please call us on our Pureit helpline No. 1860 210 1000, and we will arrange to get a water test done for you. This service will carry a fee.

  • Do I need to empty the water from 'Pureit Advanced 23L' if I am not using the purifier for a few days.

    If there is stagnant water in 'Pureit Advanced23L' for more than 3 days, then discard one cycle of water and start consuming from the fresh cycle of water.

  • What happens if some part of the Pureit Advanced breaks accidentally?

    If some part of Pureit Advanced breaks accidentally, please call Pureit Advanced helpline No. 1860 210 1000. We will arrange to send you a replacement part. You will however have to pay for the replacement part.

  • How do I know that my 'Pureit Advanced 23L' needs cleaning?

    In case the water quality is bad the filtration units of 'Pureit Advanced 23L' may take a longer time to purify water. There will be a time when the water stops coming into the Transparent Chamber. This is an indication that you need to clean your 'Pureit Advanced 23L'.

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