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Product FAQs

A purifier for every requirement

  • What is the capacity of the 'Pureit Classic 23 litre' water purifier system?

    The top chamber of 'Pureit Classic 23 litre' water purifier has a capacity of 9 litres, and the transparent chamber of Pureit Classic water purifier has a capacity of 9 litres. This has been designed such that for a typical family, the water has to be filled in the top chamber only once a day. However if more than 9 litres of water is required in a day, you can fill the top chamber as often as necessary and take the corresponding water out of the transparent chamber.

  • How much water can the 'Pureit Classic 23 litre' water purifier system purify in one day?

    Every time you fill the top chamber of a 'Pureit Classic 23 litre' water purifier with water, all of it will get purified, and will collect in the transparent chamber within a few hours. So you can keep filling the top chamber as often as you need. However, you must ensure that there is one inch of empty space left in the transparent chamber, and that you don't then pour any more water into the top chamber. If you don't do this, or if you forget to withdraw water from the transparent chamber, the system has been designed to overflow from the side. You may repeat as many cycles a day as you require.

  • How long does it take to purify water on Pureit?

    The average flow-rate of the Pureit water purifier will depend upon the quality of the water that is put into the Pureit system, and may also vary with the life of the Pureit Germkill Processor. The flow-rate through the system will typically be in the region of 30-150 ml/min. This means that 9 litres of water would get purified in 1-5 hours, depending on the quality of input water. Please note that the flow rate will be much higher than that in the beginning of the Pureit Germkill Kit™ life. Whenever you feel that the flow from your Pureit water purification system has become unsatisfactorily low, you can wash Activated Carbon Filter. Cleaning will remove accumulated dirt on the Activated Carbon Filter and will improve the water flow. Please follow Activated Carbon Filter cleaning instructions mentioned in Troubleshooting point 1. It must be remembered that the first time you use the system, and anytime else when you empty the Cleansing - Collection chamber (such as after prolonged nonuse) no water will come out into the transparent section for a few hours. This is because the Cleansing - Collection chamber has to get re-filled with water.

  • Will my Pureit water purifier remove salts and oils from water?

    Water may contain many materials which affect the taste of water. Of these, Pureit removes materials like oil, sand, soil, clay, dirt, decayed animal and plant waste, and harmful pesticides impurities, and is therefore likely to improve the taste of water. However, Pureit does not remove some materials that may contribute to taste like sodium chloride salt, calcium and magnesium.

  • Can one pour brackish water into Pureit?

    Yes, the water will be 'as safe as boiled water'™, but there may not always be an improvement in taste. However by pouring brackish / sea water into the Pureit, there may be a risk of choking the system.

  • Sometimes there is a chlorine-like smell near the 'Germkill Processor', is this a problem?

    No, this is not a problem. You will continue to get absolutely safe, odor free, great tasting and pure drinking water from the transparent chamber.

  • Water purified from Pureit has distinctive taste?

    The first batch of water that gets purified in your new Pureit, or from a new 'Germkill Kit™', should be drained away when it collects in the transparent chamber. This batch of water may have a distinctive taste and needs to be drained out by opening the tap. It should be noted that even though the first batch of water may have a distinctive taste, it is completely safe, even if accidentally ingested. Once you drain away the first batch, you will get pure and great tasting water in subsequent batches.

  • Can there sometimes be particles in the water stored in transparent chamber?

    The first batch of water that gets purified in your new Pureit water purifier, or from a new 'Germkill Kit™', should be drained away when it collects in the transparent chamber. This batch of water may contain some black particles that have got loosened from inside the polisher during transit. Black particles may also appear as a result of shifting or titling the purifier, or when you are using Pureit after several days. It should be noted that these black particles are a part of the Pureit's polisher™. specially designed porous filter derived from natural coconut shell and are therefore completely safe, even if accidentally swallowed. To remove these black particles pour the collected water back into the top chamber and rinse the transparent chamber with Pureit water to remove any particles that may be stuck to the sides.

  • Pureit didn't fully remove the colour from the input water. Is the water safe to drink?

    Pureit is designed to give water that is 'as safe as boiled water'. However in some cases, as with colloidal clay suspensions and with soluble salts of calcium, magnesium, iron etc, the turbidity and colour may not be completely removed. In these cases please ensure that there are no deposits or scales in the transparent chamber - if these are there then clean them by using a disinfectant as indicated in question number 13. Rinse the transparent chamber thoroughly with Pureit water. Once this is done, the output water will be microbiologically 'as safe as boiled' even if some colour persists.

  • Pureit didn't fully remove the colour from the input water. Is the water safe to drink?

    Pureit is designed to give water that is 'as safe as boiled water'. However in some cases, as with colloidal clay suspensions and with soluble salts of calcium, magnesium, iron etc, the turbidity and colour may not be completely removed. In these cases please ensure that there are no deposits or scales in the transparent chamber - if these are there then clean them by using a disinfectant as indicated in question number 13. Rinse the transparent chamber thoroughly with Pureit water. Once this is done, the output water will be microbiologically 'as safe as boiled' even if some colour persists.

  • If my water contained a very large amount of visible dirt and turbidity, can we pour it into the Pureit system?

    We advise that you let the water stand in another container for some time until most of the dirt settles down. Now pour the water into Pureit. This will ensure that the system does not get prematurely choked.

  • Is the plastic of the water purifier safe to use?

    The Pureit system, and the Germkill Kit™ has been made from good quality, food safe, non-toxic engineering plastics. These plastics will also not impart a smell to the water. Similar plastics are used in all high quality refrigerators.

  • How hygienic is the tap?

    The tap will come in repeated contact with hands, bottles and glasses. You need to ensure that as a result of these contacts the tap does not get contaminated with germs. In case you do find that the mouth of the tap has become dirty, clean and disinfect it with a dilute disinfectant such as bleach / hypochlorite (50 ppm available chlorine) solution then discard the first 2 litres of Pureit water that flows through the tap.

  • How does one operate the tap?

    The tap is operated by pushing the handle rightwards and leaving it there for getting "continuous flowing water". If you push the handle leftward the water will flow for as long as you keep pushing the handle. Do not attempt to push the handle forward and backward.

  • Can one shift the 'Pureit Classic' water purifier from one place to another?

    Yes, this can be done. If you are shifting the purifier from one location inside the home to another, we would advise that you first remove the water from the top chamber, the batching chamber, the transparent chamber, and the Cleansing Collection chamber, only then shift the purifier. If you have to shift the purifier to a location outside your home you also need to ensure that the purifier is properly packed for transportation. Do not use the purifier for getting drinking water while it is being transported. Also, if the device is out of use for more than 3 days, then on starting to use again, throw one cycle of water from transparent chamber.

  • Can one get the water coming out of the Pureit purifier tested for germs?

    Yes, we can arrange to do that for you if you wish. Please call us on our Pureit Helpline No. 1860 210 1000, and we will arrange to get a water test done for you. This service will carry a fee.

  • What happens if some part of the water purifier breaks accidentally?

    If some part of the purifier breaks accidentally, please call us on our Pureit Helpline No. 1860 210 1000. We will arrange to send you a replacement part. You will however have to pay for the replacement part.

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