Product FAQs

A purifier for every requirement

  • How does Pureit Copper+ Mineral RO+UV+MF work?

    Pureit Copper+ Mineral RO+UV+MF has a 7 stage purification system that first purifies water and then the Copper Charge Technology ™~ charges it with good of copper in real time

  • What is the storage capacity of Pureit Copper+ Mineral RO+UV+MF?

    Pureit Copper+ Mineral RO+UV+MF has a storage tank capacity of upto 8 Litres under running water. The process of filling the storage tank is fully automatic. When you take water out of the tank the purification process automatically refills the storage tank.

  • How much time it takes to purify water in Pureit Copper+ Mineral RO+UV+MF?

    Pureit Copper+ Mineral RO+UV+MF can purify water upto 28 litres per hour. However, the time taken to purify is influenced by life of the filters, the input water pressure, and other impurities present in water.

  • How will I get new Consumables/Membranes and Copper module replaced?

    You need to call the Pureit Helpline and order for a Germkill Kit™. A technician will visit your place to replace it, at a nominal cost.

  • Can I drink the first purification cycle of water from the purifier?

    After Pureit Copper+ Mineral RO+UV+MF is installed or whenever the Germkill Kit™ (s) are replaced, discard the first cycle of water (8 litres) that is filled in the storage tank.

  • What should I do if there is no water being dispensed from the spout?

    In case you cannot dispense water from the spout, first check whether the power supply is on. If it is on, then check if there are any fault indicators on, or 'SF/GKK' indicator is blinking. Get either the fault resolved or Germkill Kit™ replaced. If none of these indicators are lit up on the indicator panel, then check if the ball valve is closed. If none of these cases are true, then please call Pureit helpline for assistance.

  • Can I open and service my purifier?

    It is not recommended to open and service the device yourself. Call the Pureit helpline if you face any issue which requires servicing and opening the device.

  • Can I use any type of water to purify through my Pureit Copper+ Mineral RO+UV+MF?

    Pureit Copper+ Mineral RO+UV+MF will purify “potable” water for removal of hardness and other impurities to give you safe drinking water. If the input water has impurities normally not present in drinking water (high iron/ turbidity/ microbial contamination etc.) or water is from unknown source (river/lake/pond/borewell etc.) then suitable pre-treatment may be required.

  • The Advance Alert System™ did not give me 15 days warning before the purifier stopped working. Why is it so?

    There may be several reasons for this: While the Germkill Kits and the Pre-Sediment Filter have a pre-determined life, depending on your input water quality the Pre-Sediment Filter might need a replacement even before the purifier gives you an alert. In such cases, please contact Pureit helpline and get the Pre-Sediment Filter replaced. The purifier will communicate the alert only if the purifier is in a switched on condition during the scheduled alert time. Post the completion of the scheduled alert time, Auto Shut off™ of water will be activated automatically for GKK, even if the purifier is in a switched off condition.

  • Does Pureit Copper+ Mineral RO+UV+MF remove arsenic, fluoride and nitrates?

    Yes. RO technology can remove arsenic, fluoride and nitrates.

  • Can I use the reject water?

    It is not recommended to use rejected water for any kind of consumption (drinking or cooking). It can probably be used for gardening or floor cleaning.

  • What should I do if any part of the purifier is broken?

    Please call Pureit helpline to guide you on any repairs required. You might need to buy the replacement parts at an additional cost.

  • What should I do if there is a leakage from the purifier?

    Turn off the ball valve and switch off the power, if you find any failure. Check for any visually improper fitment and then call Pureit helpline and register a service request.

  • How long the stored water in Pureit Copper+ Mineral RO+UV+MF can be used for drinking?

    It is recommended for the stored water to be consumed within 2 days. Water stored for over 2 days should ideally be discarded.

  • How do I know when I have to change my Germkill Kit™?

    Pureit Copper+ Mineral RO+UV+MF has an indicator panel with SF/GKK indicator that will blink to prompt you to call the Pureit helpline to get the respective GKK changed, whenever the life of the Germkill Kit™ is near expiry (refer to 'Understanding LED indicator panel' section of this user manual for further details).

  • Can the Pre-Sediment Filter or the other filter parts choke before the Advance Alert?

    While the Germkill Kit™ and the Pre-Sediment Filter have a pre determined life, you might be required to change the filters in the interim depending on the quality of your input water. Should the tap flow rate be very low or if it is taking too long for the tank to fill, then please contact the Pureit helpline to change the membranes. These extra visits will be chargeable as per T&C.

  • For how long can I continuously dispense water?

    Once the Soft-Touch button is pressed water dispenses for 3 minutes (2 minutes if in Warning/ ASO/Fault condition) and it automatically stops dispensing after that. In case you need more water, you need to press the button again. You can stop the flow of water in between by pressing the Soft-Touch button again.

  • Will the Guided Alert System indicate any leakage complaints?

    No. It only indicates key electrical faults.

  • How can I clean my Pureit Copper+ Mineral RO+UV+MF?

    To clean the device body clean dry or wet wiping with 3M foam mop/cloth is recommended. Do not spray water on the device front cover as it may damage the electronic part. Do not use soap or hard cleaning detergents.

  • What should I do if the water from the purifier tastes unusual or the purification is taking more time?

    Please call the Pureit helpline. A technician will visit you to help resolve the issue.

  • What should I do if the copper charged RO water is not dispensing?

    Please check if the Copper RO Water LED is blinking yellow, if yes then please do wait as device is in Copper Auto-Cleaning Mode. Once the auto-cleaning process is complete you can dispense Copper RO water by pressing the Soft-Touch button. If the copper LED is red, it will not allow dispensing. In such a case check for presence of water from the main line, wait for sometime, then switch off and switch on the purifier again. If the LED is still red, then contact Pureit helpline.

  • Can I dispense water in the absence of electricity?

    Depending on the amount of water already filled in the tank, you can dispense upto 8 litres of water even without electricity when tank is full by installing manual tap as spare by an authorized service technician. However, Copper RO water can be dispensed only with electricity as Copper is infused in real time.

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