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Product FAQs

A purifier for every requirement

  • What is the storage capacity of Pureit Ultima Mineral RO+UV+MF?

    Pureit Ultima Mineral RO+UV+MF has a storage tank capacity of 10 litres with running input water. With no continuous input water, the average dispense capacity is 9.2 litres. The process of filling the storage tank is fully automatic and when you take water out of the tank, the purification process automatically starts and refills the storage tank.

  • How much time it takes to purify water in Ultima Mineral RO+UV+MF?

    Ultima Mineral RO+UV+MF can purify water upto 28 litres per hour. However, the time taken to purify depends on the life of the Filters, the input water pressure, TDS and other impurities present in water.

  • How will I get new Consumables/Membranes replaced?

    You need to call the Pureit Helpline and order for a Germkill Kit. Our technician will visit your place and replace the Germkill Kit at a nominal cost.

  • What should I do if there is no water being dispensed from the tap?

    In case you cannot dispense water from the tap, then you need to first check whether the power supply is on. If it is on, then check if there are any fault indicators illuminated, or "CHANGE GKK" and the Call Centre Number is illuminated on the Digital Display Panel. Call the Pureit helpline and get either the fault resolved or Germkill Kit replaced. If none of these lights are illuminated on the Digital Display Panel, then check if the Ball Valve is closed. If none of these cases are true, then please call Pureit Helpline for assistance.

  • Can I use any type of water to purify through my Pureit Ultima Mineral RO+UV+MF?

    Pureit Ultima Mineral RO+UV+MF will purify “potable” water for removal of hardness and other impurities to give you safe drinking water. If the input water has impurities normally not present in drinking water (high iron/ turbidity/ microbial contamination etc.) or water is from unknown source (river/lake/pond /borewell etc.) then suitable pre-treatments may be required.

  • What should I do if there is no water being dispensed from the tap?

    In case you cannot dispense water from the tap, then you need to first check whether the power supply is on. If it is on, then check if there are any fault indicators illuminated, or "CHANGE GKK" and the Call Centre Number is illuminated on the Digital Display Panel. Call the Pureit helpline and get either the fault resolved or Germkill Kit replaced. If none of these lights are illuminated on the Digital Display Panel, then check if the Ball Valve is closed. If none of these cases are true, then please call Pureit Helpline for assistance.

  • Can I open and service my purifier?

    It is not recommended to open and service device by an individual. Call our Pureit Helpline if you face any issue which requires servicing and opening the device.

  • Can I use any type of water to purify through my ‘Ultima RO + UV’?

    ‘Pureit Ultima RO + UV’ will purify “potable” water for removal of hardness and other impurities to give you safe drinking water. If the input water has impurities normally not present in drinking water (high iron/turbidity/ microbial contamination etc.) or water is from unknown source (river/lake/pond/borewell etc.) then suitable pre-treatments may be required.

  • The Advance Alert System did not give me 15 days warning before the purifier stopped working. Why is it so?

    There may be several reasons for this: While the Germkill Kits and the Pre-Sediment Filter have fixed replacement schedules, depending on your input water quality the Pre-Sediment Filter might need a replacement or cleaning even before the purifier gives you an alert. In such cases, please contact Pureit helpline on 1860-210-1000 and get the Pre-Sediment Filter cleaned or replaced. The purifier will communicate the alert only if the purifier is in a switched on condition during the scheduled alert time. Post the completion of the scheduled alert time, Auto Shut off of water will be activated automatically for GKK, even if the purifier is in a switched off condition.

  • Does Pureit Ultima Mineral RO+UV+MF remove arsenic, flouride and nitrates?

    Like ions, the RO technology can also remove arsenic, flouride and nitrates

  • Can I use the reject water? What can I do with the Reject Water?

    It can be used for gardening or cleaning floors, but is not fit for consumption.

  • What should I do if any part of the purifier is broken?

    Please call the Pureit Helpline. We will guide you on the repairs required. You would need to buy the replacement parts at an additional cost.

  • What should I do if there is a leakage from the purifier?

    Turn off the Ball Valve and switch off the power, if you find any failure. Check for any visually improper fitments and then call our Pureit Helpline at 1860-210-1000 and register a service request.

  • How long the stored water in Pureit Ultima Mineral RO+UV+MF can be used for drinking?

    You can use stored water for 2 days. If it is not used for more than 2 days we advice you to discard that water, refill and then consume.

  • How do I know when I have to change my Germkill Kit?

    Pureit Ultima Mineral RO+UV+MF has a Digital Display System that will flash a message "Change GKK" to prompt you to call the call centre to get the respective GKK changed, whenever the life of the Germkill Kit is about to get over. (Please refer to the "Understanding The Digital Display Panel" section of this user manual, for further details).

  • Can the Pre-Sediment Filter or the other filter parts choke before the Advance Alert?

    While the Germkill Kits and the Pre-Sediment Filter have a fixed replacement schedule, you might be required to change the filters in the interim depending on the quality of your input water. Should the tap flow rate be very less or if it is taking too long for the tank to fill, then please contact the Pureit helpline at 1860-210-1000 to change the membranes. These extra visits will be chargeable as per T&C.

  • Will I be able to dispense water from the purifier in case the red band of "Guided Alert System" gets illuminated OR the water is Auto Shut-Off?

    In case any red band of "Guided Alert System" illuminates, the purification process will stop, until the fault is fixed. But, you will be able to dispense out the water available in the storage tank by pressing the Soft-Touch button. Once pressed, the button will operate and dispense for 2 minutes or till the water is available in the tank or whichever is earlier.

  • For how long can I continuously dispense water?

    Once pressed, Soft-Touch button dispenses water for 5 minutes and it automatically stops dispensing after that. In case you need more water, you need to press the button again. You can stop the flow of water in between by pressing the Soft-Touch button again.

  • Will the Guided Alert System indicate any leakage complaints?

    No. It only indicates key electrical faults.

  • What should I do if the water from the purifier tastes unusual or the purification is taking more time?

    Please call the Pureit helpline at 1860-210-1000. Our technician will visit you and help you resolve all the issues.

  • Why is the output water blue in colour?

    The blue colour in the output water is because of the lighting system built in the purifier.

  • What are the ideal usage conditions for an RO technology based water purifier?

    The point-of-use reverse osmosis drinking water treatment systems addressed by NSF-58 standard are designed to be used for the reduction of specific substances that may be present in drinking water supplies (public or private) which are considered to be microbiologically safe and are of known quality.

  • What do I do if a Guided Alert System band is illuminated?

    In case of any electrical fault, a segment of the red band will illuminate to indicate where the fault is. If it is illuminated, please call the Pureit Helpline at 1860-210-1000 for assistance.

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